Payment Terms & Refund Policy
These Payment Terms apply to all purchases from Bix3 and form part of our Terms & Conditions.
1. Payment Processing with Stripe
All online payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment provider trusted by millions of businesses worldwide.
- Your card details are entered on and transmitted directly to Stripe over an encrypted connection. We never see or store your full card number.
- Accepted payment methods include major credit and debit cards (Visa, Mastercard, American Express) and any additional methods shown at checkout.
- Charges will appear on your statement with our billing descriptor.
2. Prices and Currency
- All prices are listed in US Dollars (USD) unless stated otherwise.
- Prices shown may exclude applicable taxes; any taxes due are calculated and shown at checkout.
- Your bank may apply currency conversion fees if your card is denominated in another currency. These are outside our control.
3. Billing Cycles and Renewals
- Hosting plans are billed monthly or annually, according to the cycle you select at checkout.
- Services renew automatically at the end of each billing cycle to avoid interruption. Renewal invoices are raised and charged to your payment method on file.
- Renewal reminders are sent by email before each renewal date.
- You can disable auto-renewal or cancel any service from your client area at any time before the renewal date.
- Promotional and first-term pricing may differ from the standard renewal price shown on the plan page.
4. Failed and Late Payments
- If a renewal payment fails, we will retry the charge and notify you by email.
- Services with unpaid invoices may be suspended after 7 days past the due date and terminated after 30 days, at which point data may be permanently deleted.
- You are responsible for keeping a valid payment method on file.
5. Cancellations
- There are no lock-in contracts and no cancellation fees: you may cancel any service at any time from your client area.
- Cancelling stops future renewals; your service remains fully active until the end of the billing period you have already paid for.
- Fees already paid are non-refundable, except where required by law or approved by us at our discretion in exceptional circumstances (see "How to Request a Refund" below).
6. Non-Refundable Products
- Domain name registrations, renewals and transfers: once submitted to the registry, a domain is registered in your name and cannot be refunded.
- SSL certificates: non-refundable once the certificate has been issued.
- Setup fees and custom software / solution services: non-refundable once work has commenced.
7. How to Request a Refund
Email support@bix3.com from your registered account email with your order reference. Approved refunds are returned via Stripe to your original payment method, typically within 5–10 business days depending on your bank.
8. Chargebacks
If you have a billing concern, please contact us first. We resolve almost every issue quickly. Initiating a chargeback without contacting us may result in immediate suspension of the associated services while the dispute is investigated. Fraudulent chargebacks may result in account termination and recovery of costs.
9. Price Changes
We may change prices from time to time. Price changes never affect a billing period you have already paid for and will be notified before your next renewal.
10. Contact
Billing questions? We're happy to help at support@bix3.com.